If you would like to discuss DEI at Futureheads please contact <a href="mailto:team@wearefutureheads.co.uk">team@wearefutureheads.co.uk</a>

<div style="text-align: center;">We aim to be brave. We won’t get it right all the time, but we believe it's better to say and do something rather than nothing, and to learn from our mistakes.</div>

But we’re now striving to be better and to drive positive change. We firmly believe that everyone is welcome at Futureheads, and we aim to demonstrate that in everything we do. We’re committed to creating a culture that reflects the make-up of society, we believe diversity promotes innovation, growth and equality. We are committed to being intentionally inclusive by understanding who we have in our culture and how we can best add equity to each individual, and contribute towards their professional development. We are actively helping our clients do the same. We celebrate the difference and rich experience that diversity brings, and we commit to ensuring that everyone we interact with, both within and outside our business, is valued, respected, and treated equally, regardless of their background, identity or circumstances. We aim to understand every individual’s capabilities, and to give them what they need to succeed to their fullest potential.

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Remote (US East Coast hours) - Full-time - ~$140k–$150k base bonus We unfortuntely cannot sponsor any Visa's so you must be located in the US and have the right to work. Futureheads has exclusively partnered with a consumer business with a strong e‑commerce and subscription focus and 500,000 subscribers to hire a Senior Digital Project Manager to lead complex, cross‑functional digital initiatives across web, mobile, and core operational platforms. The opportunity You’ll sit at the heart of a high‑growth consumer business operating across multiple markets and channels (direct‑to‑consumer and wholesale). The digital and operations teams are scaling, new product lines are being launched, and the business is investing heavily in upgrading core systems (ERP, finance, WMS and other operational platforms). This is a role that has grown in complexity; over time you’ll also line‑manage two more junior project managers, setting the bar for delivery standards and ways of working. What you’ll be doing <ul><li>Leading digital projects from concept through to launch and post‑implementation review, across web, mobile, and internal tools.</li><li>Coordinating cross‑functional teams (product, engineering, operations, data, finance and leadership) to keep scope, timelines and outcomes aligned.</li><li>Managing day‑to‑day project delivery: plans, RAID logs, status reporting, stakeholder updates and decision tracking.</li><li>Owning and evolving project/process tools (e.g. Jira, Smartsheet and other workflow platforms) so teams can work efficiently and transparently.</li><li>Driving systems and data integration work, particularly around PIM, WMS, ERP and financial systems.*** (Experience in this is a must and end-to-end not siloed in one section of a much larger company)</li></ul> What we’re looking for <ul><li>Significant experience (c. 8 years) in project management, with strong exposure to digital and e‑commerce environments- subscriptions is a huge plus.</li><li>A proven track record delivering complex system integration projects (PIM, WMS, ERP, finance or similar).</li><li>Hands‑on experience with modern project management tools and collaboration platforms, with a bias towards Jira or similar.</li><li>Background in agile, product‑led businesses, ideally around the ~$500m revenue mark or comparable scale.</li><li>Comfortable operating with multiple senior stakeholders, across both technical and non‑technical teams, in a fast‑moving environment.</li><li>Confident communicator – able to challenge, influence, and keep projects moving without being overly “soft” when things need to change.</li><li>Open to candidates from in‑house or agency backgrounds, as long as you can demonstrate clear ownership of delivery and stakeholder management.</li><li>Curiosity about new tools and approaches (including AI‑driven process and workflow tools), and the willingness to research and bring ideas back to the team.</li></ul> Practical details <ul><li>Compensation: Approx. $140k–$150k base ~10% bonus, plus benefits. PTO 401K</li><li>Location: Remote, working US East Coast hours (9am–6pm ET)</li><li>We cannot sponsor any visa's and you will have to be located in the US with the existing right to work.</li></ul> We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Senior Digital Project Manager

London · Hybrid Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to. The role <ul><li>Take end‑to‑end ownership of the in‑app customer journey – from sign‑up and onboarding through billing, service, issues and renewal/cancellation.</li><li>Act as a hands‑on leader: you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX‑focused squad.</li><li>Build and drive a clear CX roadmap that reduces friction, boosts self‑serve and meaningfully improves conversion, engagement and retention.</li><li>Partner tightly with engineering, design, data, operations and marketing to get problems framed well, decisions made quickly and changes shipped.</li></ul> What you’ll actually be doing <ul><li>Auditing today’s journey, finding the sharp edges for customers and prioritising the most painful points to fix first.</li><li>Designing and running structured experiments (A/B tests, UX iterations) to improve key funnel stages, not just individual screens.</li><li>Turning data, call drivers and customer feedback into simple narratives that help non‑product stakeholders see what needs to change and why.</li><li>Putting basic but robust product practices in place – rituals, metrics, dashboards – so everyone can see progress and trade‑offs clearly.</li></ul> About you <ul><li>You come from a B2C background where you have helped unify processes and experience into one successful and usable experience.</li><li>Strong in stakeholder management, you love the challenge of bringing teams together with C-suite and creating a plan everyone is excited about and understand the need for.</li><li>A design mindset with an eye for detail.</li><li>Group PM / early Product Director ready for full Head of Product‑level ownership of a core customer journey.</li><li>Strong track record on high‑usage consumer products (apps or platforms with large active user bases) where experience and performance really matter.</li><li>Comfortable living in funnels and dashboards, designing experiments and making clear, evidence‑based calls.</li><li>Naturally customer‑obsessed - you care about behaviour, motivation and emotion, not just interface and features.</li><li>Calm in messy environments, good at building relationships, and confident enough to challenge when the customer experience is at risk.</li></ul> What’s on offer <ul><li>Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact.</li><li>A product‑led environment with strong engineering, design and data partners, and the freedom to shape “how we do digital” going forward.</li><li>Salary around £150k (with some flex), meaningful equity and a comprehensive benefits package.</li></ul> We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Head of Product - User experience

Futureheads have parnered to help a fast-growing subscription beauty & wellness brand level up everything that happens behind the “Buy” button. Anything from WMS, financial integration's and ERP. We are looking for a Technical ] 100% remote The role You’ll be the technical Product Manager for all things operations: warehouse systems, fulfillment flows and back-office tools that keep subscriptions moving. You will: <ul><li>Own the vision and roadmap for warehouse, fulfillment and back-office platforms.</li><li>Look after WMS, ERP, pick‑to‑light/automation, carrier integrations and how they connect to ecommerce, billing and CRM.</li><li>Map and improve end‑to‑end data and process flows to kill manual work, errors and rework.</li><li>Work with Ops on real workflows (receiving, picking, packing, shipping, returns) and turn them into smart, scalable systems.</li><li>Partner with CX to make support tools and flows faster, clearer and less painful for customers and agents.</li><li>Use data, dashboards and events to monitor performance and drive continuous optimisation.</li><li>Explore where advanced optimisation / AI‑style logic (forecasting, wave planning, batching, slotting, labour optimisation) can genuinely move the needle.</li></ul> You <ul><li>7–10 years in product, ideally in ops-heavy or consumer businesses (ecom, subscription, marketplaces, 3PL/WMS, etc.).</li><li>Hands-on ownership of warehouse / fulfillment / back-office systems (WMS, OMS, ERP, automation, 3PL integrations).**** (if you do not have this you will not be concidered)</li><li>Comfortable with the full order-to-cash journey: order, fulfillment, invoicing, payment, reconciliation.</li><li>Strong communicator who can translate warehouse reality into crisp specs and align engineers, ops and CX.</li><li>Happy juggling multiple projects, digging into data, and making clear trade‑offs.</li><li>Bonus: experience with cloud data warehouses, event-driven systems, and tackling optimisation/ML‑type problems.</li></ul> Product Manager – Technical (Ops, Warehouse & Back Office) (This is an international employment through Deel- while you are employed with holiday, benefits and bonus -it is a self-employed contract) We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Technical Product manager - Senior

Associate Product Manager Location: London (Hybrid – 3 days in office) We’re working with a tech business building finance and infrastructure that helps organisations finance and manage real-world EV assets more efficiently. They sit where software, data, green energy and finance meet. Complex, tech-first but deffintly mission lead. They’re now looking for an Associate Product Manager to join their growing product team and help turn user feedback and data insights into features that make a tangible difference. You’ll work closely with engineers, designers, and commercial teams to bring ideas to life quickly - often using AI tools like Lovable and Claude for rapid prototyping. What you’ll be doing • Spot and investigate product opportunities using analytics and stakeholder feedback • Prototype and test product ideas using AI tools before handing over to engineering • Write clear user stories and help organise sprint activities • Support product launches and create materials for internal users and clients • Keep an eye on industry trends to feed into the product roadmap What we’re looking for • Around 2–3 years’ experience in a digital product roles • Experience in an asset-based lending industry or equivalent (e.g. mobility, clean tech, green energy asset leasing, energy, or logistics/ equiptment finance) • Understanding of Agile delivery and user story writing • An interest in AI tools for workflow automation or prototyping • A proactive, detail-driven mindset and comfort working in a startup-style environment Why this role You’ll have real ownership of features, the opportunity to grow in a talented cross-functional team, and the chance to work on tech linked directly to sustainability and data innovation. We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Product Manager- Asset Lending

Product Manager – Shopify Futureheads have exclusively partnered in looking for a hands‑on Product Manager to own and evolve the international B2C subscription and ecommerce experience for a fast‑growing consumer brand, built on a Shopify‑based commerce stack. You’ll sit at the intersection of product, growth and UX – focused on improving customer journeys, conversion and revenue across multiple markets, all in a fully remote setup. You’ll take ownership of a clear set of UX outcomes (entry points, flows, performance) and deliver measurable improvements through structured discovery, prioritisation, experimentation and iteration. Day‑to‑day, you’ll partner with engineering, design, marketing, operations, analytics, retention and CX to ship features that customers love and that move key commercial metrics in the right direction. What you’ll be doing <ul><li>Working with ecommerce, marketing and technology stakeholders to define requirements and prioritise enhancements to the digital product experience.</li><li>Owning the product backlog, managing experimentation and releases, and ensuring new features drive measurable gains in customer experience and conversion.</li><li>Making sure on‑site changes are consistent with brand guidelines and storytelling while still being performance‑driven.</li><li>Partnering closely with analytics to define and track key metrics at both overall and feature level.</li><li>Translating data into AB tests, requirements and feature ideas that inform product and marketing strategy.</li><li>Sharing insights and recommendations with leadership to guide growth priorities.</li><li>Aligning product improvements with launches, campaigns, optimisation experiments and promotional activity.</li><li>Managing relationships with external partners and agencies where relevant.</li></ul> Who you are: <ul><li>You’re data‑driven and love turning numbers and behaviour into clear experiments and decisions.</li><li>You’re customer‑obsessed, always viewing the site and flows through the eyes of the user.</li><li>You’re a creative problem‑solver, able to balance polished brand experiences with hard performance goals.</li><li>You’re curious and experimental, comfortable running tests, learning quickly and iterating.</li><li>You’re a strong collaborator, building easy relationships with business, product, design and tech teams.</li><li>You’re organised and detail‑oriented, able to juggle multiple streams of work without dropping the ball.</li><li>You’re results‑oriented, measuring success in terms of both customer delight and business impact.</li></ul> What you’ll bring <ul><li>5-7 years’ experience in ecommerce product management, AB experimentation, CRO or digital optimisation.</li><li>Strong analytical skills and experience with modern analytics tools and experimentation platforms.</li><li>Solid understanding of DTC ecommerce best practices; experience in premium consumer, beauty, fragrance or lifestyle brands is a plus, not a must.</li><li>Excellent collaboration skills with technical, design and creative stakeholders.</li><li>Strong project management skills and the ability to manage multiple priorities in a fast‑moving environment.</li></ul> Note this role is for a US scale-up who work through Deel so while you will have PTO, benefits and bonus - you will be in effect self employed with a 2-3 weeks notice. We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Product Manager - Shopify

Senior Product Manager – Web & UX Hiring for: Greenpeace UK (via Futureheads) Futureheads is extremely excited to have partnered with Greenpeace exclusively to hire a senior product manager. If you are a person of colour or identify as somone from a diverse background -if you feel comfortable please add a note to your application. further details on our diversity policy is at the bottom of this job discription. Greenpeace is one of the world’s most recognised environmental organisations, fighting for climate justice, nature, and a fairer world. This role is a chance to bring your product craft to a mission-driven team and help millions of people connect with Greenpeace’s campaigns, content, and community online. As Senior Product Manager for Web & UX, you’ll own the strategy, roadmap, and delivery for Greenpeace UK’s flagship web experience. You’ll shape how people discover the organisation, learn about the issues, take action, donate, and stay engaged over time – working at the point where UX, content, fundraising, and campaigning meet. You’ll sit in a collaborative, cross-functional digital team, working closely with UX, content, engineering, data, campaigns, fundraising, and mobilisation. This is a hands-on, visible role: you’ll be as comfortable in the detail of a backlog as you are facilitating workshops, influencing stakeholders, and connecting web work to wider organisational strategy. What you’ll be doing: • Own the web product vision and strategy for Greenpeace UK’s main site and key web journeys, setting a clear direction that balances audience needs, campaign impact, and organisational priorities. • Turn strategy into a prioritised, outcome-focused roadmap, with a well-maintained backlog that is grounded in data, user research, and stakeholder input. • Lead end-to-end delivery of web and UX improvements: from discovery and problem framing through to scoping, delivery, launch, and iteration. • Partner with UX, content, campaigns, fundraising and mobilisation teams to design and optimise journeys that deepen engagement – for example, actions, sign-ups, donations, and supporter onboarding flows. • Use analytics, testing and research (quant and qual) to understand behaviour, identify opportunities, and measure the impact of changes on conversion, engagement and experience. • Provide digital delivery leadership: evaluating and procuring platforms or tools, working with agencies and suppliers, and ensuring projects with multiple dependencies land cleanly. • Build strong, trusted relationships across a matrix of stakeholders, helping teams with different priorities move quickly while maintaining coherent standards and a joined-up web experience. • Facilitate workshops, roadmap sessions, and show-and-tells that bring people along with the product direction and make trade-offs transparent. • Support and mentor colleagues (for example, product analysts, coordinators, or contributors from other teams) to build product and digital capability across the organisation. What we’re looking for: You don’t have to tick every box to apply, but you’ll bring most of: • Web product management expertise – you’ve owned and delivered a web product or major web area, including roadmap ownership, backlog management, and demonstrable impact on UX and conversion. • A strong grasp of UX and CRO principles, and experience turning user research and insight into clear product decisions and prioritisation. • Audience- and mission-focused product thinking – you’re motivated by how digital products can build relationships, inspire action, and connect people to a cause or community, not just drive transactions. Experience in nonprofit, campaigning, membership, or community-driven contexts is a plus but not essential. • Solid digital delivery and operational leadership – you’ve managed the moving parts of complex digital work (platform choices, vendor management, technical trade-offs, multiple dependencies) and can speak confidently with developers and technical partners. • Experience working in a matrix / cross-functional environment, influencing through expertise and relationships rather than hierarchy, and navigating competing priorities constructively. • Evidence of people and task leadership – directing, mentoring or coaching others, coordinating work, and helping teams focus on what matters most. Line management experience is helpful, but not required. • Strong communication, facilitation and documentation skills: you write and speak clearly, structure conversations well, and can create concise requirements, specs, and decision/risk logs. • A collaborative, curious mindset: organised, analytical, comfortable with ambiguity, and happy to test, learn, and iterate rather than chase perfection. Working with Greenpeace UK Greenpeace UK offers a supportive, mission-driven environment with strong benefits and a real commitment to staff wellbeing, learning and inclusion. There is a clear organisational strategy and an ambitious digital agenda, and this role will have a meaningful voice in how the web product evolves to support that. Diversity, inclusion and how we’re recruiting for this role Greenpeace UK and Futureheads are committed to equity, diversity and inclusion in this process. We know that people of colour and candidates from other under-represented backgrounds are significantly under-represented in the environmental sector, especially in digital and leadership roles, and we are actively working to change that. ***As part of Greenpeace UK’s anti-racism and representation commitments, this role sits within a recruitment process that includes: • A Guaranteed Interview Scheme for candidates who identify as people of colour and meet the essential criteria for the role. • An Equal Opportunities form to help monitor who we are reaching and how we can improve. This form is anonymous and is not linked to your application or used in selection decisions. In addition, the application process will include a small number of voluntary qualifying questions. These are designed to help us understand who is engaging with the role and to ensure we source and shortlist with diversity, equity and inclusion in mind. Your answers are confidential and will be handled in line with Greenpeace UK’s diversity and anti-racism policies; they will never be used to downgrade or exclude you. Please answer them truthfully if you feel comfortable doing so. If you have any access needs or would like to discuss adjustments to the process, Futureheads and Greenpeace UK will be happy to accommodate wherever possible. We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.

Senior product manager- UX and Web

Matthew Bagwell is a fully qualified and practicing Advanced Oxygen Advantage&reg; Breathwork instructor, coaching across elite sports to people in need of specific support addressing physical and psychological conditions including depression and anxiety. He is also an endurance athlete, currently focused on ultra-distance running events.
Matt teaches people all over the world how to use their breath to improve physical and mental resilience, induce deep relaxation, overcome challenges including pandemic anxiety and unlock creative energy. His work is grounded in pragmatic scientific research and personal experience. As he says himself, &ldquo;It&rsquo;s not woo woo, it&rsquo;s all science.&rdquo;
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1. What trends have you seen in peoples mental health over 2020?
The headline is increased anxiety. My classes have grown and grown as well as requests for one-to-one tuition &ndash; very often, it&rsquo;s relieving stress that is foremost in their minds. Sadly, I have also had more conversations with people developing early signs of both depression and fatalistic thinking. While this should come as no surprise &ndash; we are all under extraordinary circumstances &ndash; we need to pay attention to long-term wellbeing in LD2.
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2. What are the most important and emerging skills to work in the new normal?
From my perspective, it&rsquo;s about maintaining a balance and not developing new, less positive habits. We don&rsquo;t need to move to work or around the office. We can sit for hours and oftentimes, will be on our computers for hours longer than we would have been pre-pandemic. So we have to develop new healthy habits; take a regular screen break, don&rsquo;t eat and work, see the horizon every day, start work on time (not earlier) and end on time (not later) and spend time on exercise. The new skill here? Obsess about your wellbeing.
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3.&nbsp;If you could change one thing in peoples behaviour, in the new normal, to benefit their health and keep them on track professionally &ndash; what would it be?
To breathe consciously, inhaling and exhaling through the nose only, for ten minutes a day. People can join my free classes on @lovetolearnto to learn how to do this to optimise how they breathe. Changing breathing can help manage anxiety, improve sleep and positively affect how we think.
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4. What has been your biggest key learning and how will this prepare you for the future?
That I had taken personal contact with loved ones and travel for granted. As soon as I can do either (in a way that&rsquo;s sustainable for the planet), I&rsquo;m hugging everyone, everywhere!
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5. What has been the biggest surprise to you?
Great question. For me, just how resilient nature is. With Lockdown One, I was able to closely observe it and celebrate it &lsquo;bouncing back&rsquo;. I think so many people said the same thing, bird song, insects, boundless blackberries, clear skies. There&rsquo;s something to remember and take forward in this. I really hope we do.

Futureheads Five Stories – Matthew Bagwell

There are a huge number of reasons anyone could consider a career change at any given time, but particularly in a downturn this idea could prove more tempting. Here are the things to consider:

Get prepared &ndash;&nbsp;many jobs sound interesting in theory, but when you understand what they actually involve day-to-day you may be less convinced. Likewise you might start exploring something in more detail and find yourself drawn in, which suggests it could be a good avenue for the longer term. You can&rsquo;t guarantee a career change will instantly be right, but you can be proactive in your research and converse with people in the space to ensure you are making an informed decision that suits you.&nbsp;Understand your experience &ndash;&nbsp;once you have found a new career you are interested in pursuing, you need to know what skills you have that are transferable, or you can upskill in to make you relevant. Competing in a new field means you start at a disadvantage, but it does not mean your previous experience counts for nothing. Understand what can be substituted and if there is experience you lack, what can you do to close the gap.&nbsp;Think about skills for the long-term &ndash;&nbsp;Coaching is key, regardless of whether you want to line manage or not. It will help engage colleagues, stakeholders, clients positively in tricky situations and help build personal resilience &ndash; more important than ever to think about at the moment.&nbsp;Who can help &ndash;&nbsp;some career changes are easier than others, but with any change you make, having a few shortcuts to help you on your way is always useful. Whether it is friends, former colleagues or recruiters, companies will more likely take a chance on someone they know well, even if it was in a different capacity.&nbsp;
<h2>What key skills will be most valued by employers over the next 12 months?</h2>
Comfort with ambiguity&nbsp;Software &amp; data engineering&nbsp;Analytics &amp; data science&nbsp;Qualitative research to understanding rapidly changing consumer behaviours&nbsp;
<h2>How do you assess if a company is the right cultural fit for you?</h2>
There is no point making a career change to end up back where you started. So here are the things to look out for when assessing if a company is right for you:
Do they share your values?&nbsp;Each company has its own identity and set of values which govern how they operate. A good fit is often based on these being reflected in the individuals they hire themselves so use the interview process as a chance to assess this. Think about things like the communication style used, how they support employee growth, the work environment provided and how they handle conflict. These will give you a steer on whether you would be happy there.&nbsp;Read up.&nbsp;Check for any relevant news or information you can find on the business and what it is like to work there. Whilst all good and bad reviews need to be taken with some discretion, they are normally a good indicator of the truth and could help you validate any pros or cons.&nbsp;Evaluate the full picture.&nbsp;Everyone has their own tick list to work through. This may include things like the mission, progression, salary, location and much more. For most people there are a few things which cannot be compromised on and others which you are flexible on. If you find you are in a position where you are compromising too much then take some time to evaluate whether the company and fit is right for you.

Futureheads Top Tips series: Considering a career change

Sam Cohen is the COO and co-founder of Lifted, a Care-Tech company that aims to transform later life using tech to revolutionise the care experience for families and Carers.

Sam is a graduate of the London School of Economics with 10+ years&rsquo; experience building scale-up businesses. His career began in Equity Research but he soon followed his passion for tech by joining Wonga and RateSetter to launch new markets &amp; products. His next role was at Yopa, joining the founding team as Operations Director, where he played a central role in supporting the business scale from 40-450 after raising &pound;75m in Series A-D funding.
Sam spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.wearefutureheads.com/tag/ffs/" target="_blank" rel="noopener noreferrer">here.</a>
<h2>1. Tell us about the impact that Covid-19 and the lockdown measures have had on your business?</h2>
The logistical challenges overall have been manifold, moving our management of the business and the field online simultaneously. However, everyone has been incredible and more than met the challenge. Family members of clients on Furlough have seen a slight reduction in demand for Hourly care however Live-in inquiries have increased.
<h2>2. How have you adapted your operational and hiring practices?</h2>
Given our carers go into clients homes we have had to be incredibly diligent in ensuring they have the correct PPE at all times. To ensure this, I have set up a mini-distribution centre at home, posting out PPE parcels daily. Sourcing PPE has become a critical project managed by the Operations team.
In terms of hiring new carers, we have ramped up phone and zoom screening and held 2 training sessions in lockdown, onboarding a dozen carers digitally. We can also conduct risk assessments remotely for certain clients.
We have also had 4 new starters in &lsquo;Remote HQ&rsquo;. For them to understand our culture / lore quicker, we have put together a &lsquo;Lifted Potted History&rsquo; doc with salient moments (pictures, screenshots of archaic s/sheets etc) that captures some of the journey to date.
<h2>3. What are your top tips for successfully managing a remote recruitment process?</h2>
Don&rsquo;t rush and where possible, ask a subject matter expert outside of the organisation to objectively assess the candidates against their protocols. That helps remove any unconscious biases hiring managers have toward their preferred candidates.
<h2>4. Has this crisis made you look at your business differently or consider changes moving forwards?</h2>
Yes. It has accelerated the need to digitise certain face to face interactions that were previously thought essential. Whilst the act of giving care must remain physical, lots of the upfront work to onboard a client can be done more efficiently remotely.
The process of building rapport and empathy is slightly trickier online, especially when meeting older clients not used to talking to screens. However, through active listening and patience all parties can come away feeling understood and comfortable with aligned expectations.
We are also on the lookout for volunteers with care experience who are minded to make a difference in these turbulent times. Being able to onboard volunteers, therefore, is another tweak to how we will recruit going forward.
<h2>5. What advice would you give to anyone in a similar position to you at the moment?</h2>
Where possible, continue to add top tier talent into the organisation to elevate overall standards. We need to all continue moving forwards as preserving cash is not a strategic goal for early-stage growth companies in itself. Be sensible, hire only when necessary, but really get behind moving things forward in new and creative ways. The time is now!
&nbsp;

Futureheads Five Stories: Sam Cohen

Robert is the Group Human Resources Director at Reward Gateway, an employee engagement platform. The business has over 1,800 clients using products to attract, engage and retain the best employees.

He is the lucky custodian of the People &amp; Experience teams at Reward Gateway. He is responsible for all of their people worldwide across these numerous teams and departments, including Employee Engagement, Learning &amp; Development, Reward &amp; Benefits, Diversity &amp; Inclusion, Office Experience, People Ops, Internal Communications and Recruitment. Basically anything and everything people related.
Robert spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.wearefutureheads.com/tag/ffs/" target="_blank" rel="noopener noreferrer">here.</a>
<h2>Tell us about the impact that Covid-19 and the lockdown measures have had on your business?</h2>
COVID-19&rsquo;s impact on businesses is immense, but it has also put a spotlight on just how important employee engagement is, especially in unprecedented situations. Many businesses who have offices around the world are feeling more connected than ever before because of the encouraged use of video calls and conferences.
We&rsquo;ve also seen a rise in internal communications. According to a poll we conducted that looked at year-over-year increases for the months of March and April across our 1,800 clients and 5 million users, there was a 96% increase in internal communication blog post frequency and a 560% increase in internal communication blog post views.
It&rsquo;s also been a time where leaders needed to show compassion which is crucial when going through a crisis. We launched and delivered a work from home support package where employees received a budget to purchase items like desk chairs and laptop stands to make remote work easier. This was received very well and saw a huge take-up by our people.
<h2>How have you adapted your operational and hiring practices?</h2>
Operationally we have fine-tuned our processes to be more remote, and we&rsquo;re always reviewing this on a regular basis to ensure we&rsquo;re supporting our employees the best way we can. With that being said, we&rsquo;re taking real value into the feedback being given by our colleagues.
We have been putting out frequent pulse surveys specific to the current environment as we want to know how and what our people need to be most effective whilst working remotely. Taking full grasp and understanding of the needs of our employees is our main priority.
We&rsquo;ve also had to make some adaptations due to the current circumstances, and this meant that recruitment for some roles has been paused. However, this has given us an opportunity to look at the talent we currently have and focus more on the health and wellbeing of our team.
<h2>What are your top tips for successfully managing a remote recruitment process?</h2>
Setting expectations early is key, as well as providing transparency on our core values and processes. We want to ensure we&rsquo;re recruiting people who align with our core values, and it&rsquo;s equally important that we&rsquo;re the right fit for the person we&rsquo;re speaking to on the other end.
Organisation and communication is also important as you work out the timings and logistics of the interview process. As we&rsquo;ve shifted to a remote workforce, we&rsquo;ve made it clear on what our expectations are, so both parties can come prepared. It&rsquo;s also important to keep the interviewee engaged without overwhelming them.
Lastly, make sure you have approval for an offer as you move a candidate through each stage of the recruitment process to make sure you maximise your time efficiency. This step is important to ensure your capabilities are being used where needed.
<h2>Has this crisis made you look at your business differently or consider changes moving forwards?</h2>
I think we&rsquo;re seeing many discussions arise on flexible work, specifically around whether organizations should put a more formal work from home process in place as offices begin to reopen.
At Reward Gateway, the rise of internal communications has inspired us to keep this going whether in lockdown or not. For many businesses, that may mean the need for more communication and collaboration tools to be formally brought into the workplace.
<h2>What advice would you give to anyone in a similar position to you at the moment?</h2>
My advice would be to support your colleagues, be transparent, honest and most importantly, show compassion during this time. Don&rsquo;t keep anyone in the dark; include everyone in decision-making and give them the opportunity to share as much as they can.
We have also seen a significant increase in our peer-to-peer employee recognition solution across our company and our clients. It shows that employees are supporting each other and want to say thank you. It has made a big impact for us by connecting our people and I encourage organisations to make it easy for their people to do the same.
Lead from the front and be accessible, accountable and approachable. Your employees will need you now more than ever and it&rsquo;s important to show you are available should they have any questions.

Futureheads Five Stories: Robert Hicks

Jonathan is the Chief of Staff at Lightful, a technology company for social good, who support charities through consultancy, social media products and a unique online learning programme.

He&rsquo;s spent 15 years working in tech for good, first for over a decade at JustGiving where he managed their Crowdfunding product from an idea to raising &pound;100m in five years, and more recently as an independent consultant supporting a range of small and large tech-for-good startups and charities with strategy, growth, product management and business model validation.
&nbsp;
Jonathan spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found here.
&nbsp;
1. Tell us about the impact that Covid-19 and the lockdown measures have had on your business?
The most obvious impact, as with many others, is that we&rsquo;re now a fully remote company. We decided to move to working from home a week before the lockdown started, so we&rsquo;re now in week 7 and the team has adjusted really well &ndash; we have always encouraged flexible working, and so most people were used to working remote work some of the time already.
&nbsp;
We&rsquo;re also fortunate that our main clients have also managed the transition to remote work and we&rsquo;ve been able to continue delivering excellent work for them.
&nbsp;
The charity sector has been hit very hard &ndash; with huge declines in income and huge increases in demand for services &ndash; so we&rsquo;ve adapted to support it in multiple different ways. We&rsquo;ve had to cancel some in-person events, but we have always run regular webinars for charities and so we have increased the frequency of them, and covered more topics like top tips for getting better at online meetings and free digital tools for charities.
&nbsp;
2. How have you adapted your operational and hiring practices?
We have two &lsquo;all-hands&rsquo; meetings a week now. One was a regular operational meetup to share important information which has moved online. But we also added a new &lsquo;WFH update&rsquo; at the end of every week for a chance to share any more news, and where different team members share two things they&rsquo;re grateful for and one thing they&rsquo;d wish to see.
&nbsp;
It&rsquo;s a great way to foster a sense of connection when we&rsquo;re all apart, as is showcasing each team&rsquo;s work from the sprint. We are also sharing tips on a very active and engaged #work-from-home slack channel.
&nbsp;
As for hiring, we&rsquo;re having more video interviews with different team members to make sure everybody gets honest and good insights. We&rsquo;re also making COVID-19 topic we cover &ndash; both in terms of its impact on us and our partners, but also as a way to ask how people deal with stressful situations, how they are coping and how they respond to constraints by being creative or solving problems.
&nbsp;
3. What are your top tips for successfully managing a remote recruitment
process?
For recruitment, we&rsquo;ve tried to increase communication and transparency. Both internally and externally. In terms of onboarding, we&rsquo;ve made use of various online tools (zoom, slack, HR software) to make the process smoother, but are also erring on the side of over-communicating to help people start well.
&nbsp;
We&rsquo;re trying to set really clear expectations for the first few weeks, months and probation in general. As well as that, we&rsquo;re getting more of the team involved in onboarding and connecting with new joiners.
&nbsp;
4. Has this crisis made you look at your business differently or consider changes moving forwards?
Yes, in terms of how important it is for us to fulfil our vision: we believe those doing the greatest good deserve the best technology. For example, we run a 12-month programme to support charities in building resilience in digital engagement, and we&rsquo;re adapting that to include topics related to COVID-19 and the lockdown. We&rsquo;re committed more than ever to delivering support to our charity partners at a time when the need is even greater.
&nbsp;
5. What advice would you give to anyone in a similar position to you at
the moment?
To start, here are eight tips for managing remote teams from our wonderful HR team. We&rsquo;re also working hard on checking in on the team&rsquo;s wellbeing and mental health &ndash; everyone has a &lsquo;WFH buddy&rsquo; outside of their immediate team who they&rsquo;re encouraged to talk to, and we&rsquo;ve done regular surveys to see if anyone needs anything &ndash; be that equipment or a chat.
&nbsp;
In addition, we&rsquo;re making a lot of effort to build and maintain a virtual company culture through virtual coffees, WFH tips and regular Friday showcases of the work different teams across the company are doing. We&rsquo;ve had really good feedback about the variety of things we&rsquo;re doing, so it&rsquo;s also really important to listen and adapt &ndash; what was appropriate in weeks 1-2 of lockdown may not be relevant from weeks 6 or 7.
&nbsp;
All in all, it&rsquo;s a delicate balancing act between trying to deliver excellent value to customers as best you can in difficult circumstances, whilst listening and responding to the needs of your team. This needs regular attention and commitment to get right.
&nbsp;

Futureheads Five Stories: Jonathan Waddingham

Matt Pilgrim is an experienced channel and alliances director and is Partner Development Director for the UK business of global digital experience platform provider Episerver. Matt took five minutes to share his thoughts about the impact of Covid-19 to Episerver and the changes they are making as a result.

Matt has perviously held leadership positions at companies including Microsoft, Sitecore, Tealium and now Episerver, and has experience of designing, implementing and managing channel and alliances businesses globally. Episerver are a global software company providing a customer centric digital experience platform. They provide content driven commerce with personalisation and analytics built in, all delivered in a cloud environment.
Matt spoke to Futureheads as part of our FFS series, a regular interview series where business and industry leaders share their insights and personal experience. Other articles in the series can be found&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.wearefutureheads.com/tag/ffs/" target="_blank" rel="noopener noreferrer">here</a>.
<ol>
<li>Tell us about the impact that Covid-19 and the lockdown measures have had on your business.</li>
</ol>
I think we have a similar story to tell as many businesses at this time. We are a partner-driven business meaning we rely on a network of agencies and system integrators to help us position, sell and implement our solution. Covid-19 has seen a lot of digital projects we were working on being be put on hold while they work through the next few months.
From an operational standpoint, it has been a relatively smooth transition to lockdown working. Episerver has a strong framework in place to support employees and we are a distributed business so remote working was already a key element of our business.
&nbsp;
<ol>
<li>How have you adapted your operational and hiring practices?</li>
</ol>
There have been a number of changes operationally, mostly centering around morale and employee welfare. The business has gone to great lengths to ensure there are lots of virtual touchpoints for employees. We have creatively moved almost our entire social calendar for employees to online events and introduced specific content to help with working at home such as cookery classes, skills talks, home schooling advice most of which have been supported by the business but run voluntarily by staff. We even ran a red carpet event where people dressed in tuxedo and cocktail dresses, nominating their favourite lockdown movie. We have also increased the frequency of regional and company all hands meetings, this has helped with a feeling of inclusivity around key decisions the business is making.
&nbsp;
<ol>
<li>Has this crisis made you look at your business differently or consider changes moving forwards?</li>
</ol>
We are definitely taking a different view on how we operate and there will be long-standing changes. We have tried to improve our communications both internally and externally to clients and partners. We are trying to be more considerate than ever of the challenges facing our partners &ndash; trying to notice the pressures that they face that we may not necessarily be exposed to, and I think we are a better business for it.
Episerver has demonstrated this ability to listen by releasing a number of initiatives designed to help our Partners and customers during this time, all under the Covid-19 &lsquo;come back stronger&rsquo; response. We have made all our online training courses for developers and business users of the Episerver platform free until the end of June, we have a content diagnostics tool as part of the platform that we have made available for free to equip resource-stretched content teams with fast, actionable and real-time intelligence on how well content is meeting the needs of visitors. Plus, we have also developed a version of our digital experience platform designed for frontline industries. It&rsquo;s a way for us to work with our partners to provide a website for the companies that need it most right now with really attractive commercial terms but more importantly a quick time to market. We have customers that have built a full website or commerce experience in under two weeks! Full details of our come back stronger response can be found at:&nbsp;<a style="color: rgb(255, 0, 25); background-color: transparent;" href="https://www.episerver.com/trust-center/covid-19-come-back-stronger/" target="_blank" rel="noopener noreferrer">https://www.episerver.com/trust-center/covid-19-come-back-stronger/</a>
&nbsp;
&nbsp;

Futureheads Five Stories: Matt Pilgrim

From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes:</h5>
 <ul>
 <li>Chief Product Officers (CPO)</li>
 <li>VPs of Product Management​</li>
 <li>Directors of Product Management</li>
 <li>Product Managers​​</li>
 <li>Product Owners</li>
 </ul>
 </div>
</div>

Product

With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered. 

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes professionals in:</h5> 
 <ul>
 <li>Motion Graphics & Video Editing</li>
 <li>Branding</li>
 <li>Copywriting</li>
 <li>Art Direction</li>
 <li>Illustration</li>
 <li>Digital Design</li>
 <li>Marketing Design</li>
 </ul>
 </div>
</div>

Creative

We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 As cyber threats continue to evolve in scale and sophistication, organisations face increasing pressure to protect their systems, data and people. Securing the right cyber security talent across GRC, security operations, and cloud and application security is critical. We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes professionals in:</h5>
 <ul>
 <li>Cyber Security Analyst (Entry to Senior)</li>
 <li>SOC Analyst (Tier 1–3)</li>
 <li>GRC Analyst / Consultant</li>
 <li>Security Engineer (Cloud, Application, DevSecOps)</li>
 <li>Penetration Tester / Ethical Hacker</li>
 <li>Incident Response and Threat Intelligence Analyst</li>
 <li>Security Architect</li>
 <li>Cyber Security Manager</li>
 <li>Head of Information Security / CISO</li>
 </ul>
 </div>
</div>

Cybersecurity

Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in. 

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network of data professionals includes experts in:</h5>
 <ul>
 <li>Data Engineering</li>
 <li>Data Science</li>
 <li>​Data Analytics</li>
 <li>​Machine Learning</li>
 <li>AI Research and Development</li>
 <li>​ML Ops</li>
 <li>​Data Governance</li>
 <li>Head of Data</li>
 <li>CDO</li>
 </ul>
 </div>
</div>

Data & AI

Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes professionals across:</h5>
 <ul>
 <li>Front-end</li>
 <li>​Back-end​</li>
 <li>​Full-stack​</li>
 <li>Native Mobile​​</li>
 <li>Cross-platform​​</li>
 <li>Technical Architecture​​</li>
 <li>Solution Architecture​​</li>
 <li>DevOps / SRE / Platform Engineering</li>
 <li>Testing & QA</li>
 <li>Engineering Managers</li>
 <li>Head of Engineering</li>
 <li>CTO</li>
 </ul>
 </div>
</div>

Engineering

We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes professionals in:</h5>
 <ul>
 <li>Multidisciplinary Marketing Management</li>
 <li>Product Marketing</li>
 <li>Growth Marketing</li>
 <li>Performance Marketing</li>
 <li>CRM</li>
 <li>Social Media</li>
 <li>Marketing Ops</li>
 <li>Affiliate Marketing</li>
 </ul>
 </div>
</div>

Marketing & Sales

Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent. 

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5> Our network includes Designers with skills in:</h5>
 <ul>
 <li>Digital Product (UX/UI) Design</li>
 <li>User Interface (UI) Design</li>
 <li>​Visual Design</li>
 
 </ul>
 </div>
</div>

Product Design

With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency. 

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes:</h5>
 <ul>
 <li>Digital & Technical Project Managers</li>
 <li>Programme Managers</li>
 <li>Delivery Managers</li>
 <li>Business Analysts</li>
 <li>Scrum Masters</li>
 </ul>
 </div>
</div>

Projects & Delivery

From helping shape the London UX market in its early days, to running and sponsoring some of the best-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities. 

<div class="row">
 <div class="col-12 col-sm-12 col-md-6">
 From helping shape the London UX market in its early days, to running and sponsoring some of the most well-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities.
 </div>
 <div class="col-12 col-sm-12 col-md-6">
 <h5>Our network includes practitioners with skills across:</h5>
 <ul>
 <li>User Research</li>
 <li>UX & Interaction Design​</li>
 <li>​Service Design​</li>
 <li>Content Design</li>
 </ul>
 </div>
</div>

UX & Service Design

Chris Chapman

As Co-MD, Chris is responsible for leading the Futureheads and SyncD businesses alongside Rohan.
Chris has been an integral part of the Futureheads team for almost a decade, spending time within and growing both Futureheads and SyncD. Having run embedded projects with clients spanning digital media, technical consultancy and med-tech, he's not only a digital hiring expert, but genuinely understands how Futureheads' clients work. Passionate about growing an industry-aligned business, Chris has spoken at several universities, and co-organises and attends industry events.
When he&rsquo;s not living and breathing all things digital, he can be found spending time with family, attending live music events, playing football and searching for golf balls in the long grass.

Jamie Perlmutter

Jamie has worked in the tech/digital sector for over a decade and since joining Futureheads in 2016, he&rsquo;s helped a number of leading businesses to scale and achieve their strategic and commercial goals. &nbsp; His recruitment mantra (inspired by a poster in one of our meeting rooms) is to work hard and be nice to people. In practice, this means Jamie strives to go the extra mile, providing clear channels of communication and leveraging his problem-solving skills to create positive experiences for candidates and clients alike. &nbsp; Jamie&rsquo;s a hands-on recruiter and people manager whose experience includes both embedded and 360 contingency recruitment, spanning all talent disciplines across the product development lifecycle. However, his sweet spot is Product Design, UX, Service Design and User Research. &nbsp; Outside of work, when Jamie&rsquo;s not busy being a dad to his young son, you&rsquo;ll either find him at gigs, eating fancy burgers or complaining from the North Bank at the Emirates Stadium.&nbsp;

Joseph Cardone

Joseph is a UI and Product Design Senior Consultant for Futureheads.
He has a background in Sales and previously worked for companies such as Tesla and JIVR.&nbsp;As part of the Design Team at Futureheads Joseph works across a broad range of clients from small start-ups, consultancies/agencies and big brands. His main focus is working with permanent UI &amp; Product Designers.
Outside of work, Joseph is a DJ and Music Producer. He's been doing that for over 15 years. He's also a salsa dancer and loves to cook Italian food.&nbsp;

AJ Phipps

Ashleigh-Jean, better known as AJ, spent 7 years in sales before finding her home in recruitment 4 years ago. Having honed her skills in the cybersecurity world, AJ is excited to bring her blend of tech and creative passions to lead our Product Management recruitment here at Futureheads.
Specialising in placing product leaders across complex technology ecosystems, she focuses on roles spanning product strategy, user experience design, technical roadmapping, and AI-driven innovation. Working with anyone from start-ups to recently IPO'd companies and candidates as a career matchmaker, AJ leverages her deep understanding of technical frameworks, agile methodologies, and emerging tech trends to connect brilliant people with employers they would love to work for.
Outside of work, if AJ is not recruiting, hosting events or advocating for DEI, you can find her wearing her pink suit and disco heels watching Broadway shows, finding the best eateries in London and geeking out on anything AI and Tech!

Alexandra Busila

<div class="x_elementToProof" data-olk-copy-source="MessageBody">Alexandra prides herself on delivering high standards, using speed, adaptability and precision to seek out hard-to-find talent for her clients. Having joined Futureheads' long-established creative team, she now channels that same energy and rigour into the design world, partnering with design and product leaders to build teams that are not only highly skilled but also culturally aligned and creatively empowered. With a background in the contemporary art world, Alexandra is equally committed to cultivating spaces where designers feel seen, heard, and valued.</div>
<div class="x_elementToProof" data-olk-copy-source="MessageBody">&nbsp;</div>
<div>Beyond the world of design talent, Alexandra finds inspiration in films with exquisite costume design and keeps herself grounded by trying new dance classes with questionable grace but full commitment.</div>

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