If you would like to discuss DEI at Futureheads please contact <a href="mailto:team@wearefutureheads.co.uk">team@wearefutureheads.co.uk</a>

<div style="text-align: center;"><strong>We aim to be brave. We won’t get it right all the time, but we believe it's better to say and do something rather than nothing, and to learn from our mistakes.</strong></div>

 <p>                     <strong>                       But we’re now striving to be better and to drive positive                       change. We firmly believe that everyone is welcome at                       Futureheads, and we aim to demonstrate that in everything                       we do.                     </strong>                   </p>                   We’re committed to creating a culture that reflects the                   make-up of society, we believe diversity promotes innovation,                   growth and equality. We are committed to being intentionally                   inclusive by understanding who we have in our culture and how                   we can best add equity to each individual, and contribute                   towards their professional development. We are actively                   helping our clients do the same. We celebrate the difference                   and rich experience that diversity brings, and we commit to                   ensuring that everyone we interact with, both within and                   outside our business, is valued, respected, and treated                   equally, regardless of their background, identity or                   circumstances. We aim to understand every individual’s                   capabilities, and to give them what they need to succeed to                   their fullest potential.

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<strong>Technical Operations Lead</strong> <br><br>About the Company Our client is building a next-generation global financial institution focused on digital assets. Designed from first principles, the organisation prioritises market integrity, operational efficiency, and scalable infrastructure in a rapidly evolving financial landscape.<br><br> Its core capabilities span institutional liquidity provision, advanced trading solutions, OTC execution, and comprehensive treasury management services. The company operates with a disciplined, systems-oriented mindset to deliver resilient, high-performance platforms across all business lines.<br><br><strong> The Role</strong> <br><br>As Technical Operations Lead, you will drive operational execution across Engineering, Infrastructure, IT, and Cybersecurity functions.<br> This is a delivery-focused role centred on execution, coordination, and operational excellence. You will translate ambiguous requirements into structured plans, align cross-functional stakeholders, manage vendors and procurement workflows, and ensure complex integration initiatives are delivered on time and to a high quality standard.<br><br> While the role requires technical fluency, the primary mandate is ownership, execution discipline, and cross-organisational coordination.<br> Key Responsibilities Program Delivery & Execution<ul><li>Lead critical engineering, infrastructure, IT, and security initiatives from concept through delivery</li><li>Translate strategic objectives into defined scopes, milestones, and actionable workstreams</li><li>Facilitate project rituals (kickoffs, status reviews, risk tracking, retrospectives)</li><li>Maintain clear reporting across timelines, dependencies, risks, and required decisions</li></ul>Requirements Gathering & Cross-Team Alignment<ul><li>Partner with Product, Trading, Research, Finance, Compliance, and Operations teams to gather requirements</li><li>Convert business requirements into technical deliverables with defined ownership and acceptance criteria</li><li>Manage cross-team and vendor dependencies proactively</li></ul>Vendor Management & Procurement<ul><li>Coordinate vendor selection processes (requirements definition, RFPs, demos, evaluation frameworks)</li><li>Oversee procurement workflows (quotes, approvals, renewals, contracts)</li><li>Manage vendor delivery including timelines, SLAs, escalation paths, and performance tracking</li></ul>Cross-Organisation Integrations<ul><li>Lead integration projects spanning systems, teams, and environments</li><li>Ensure interoperability requirements are documented and validated</li><li>Drive system cutovers and migrations with structured communication and rollback planning</li></ul>Operational Excellence<ul><li>Implement lightweight processes for intake, prioritisation, and execution</li><li>Maintain a clear “single source of truth” for plans, decisions, and delivery metrics</li><li>Identify recurring operational friction points and improve through automation, standardisation, and robust documentation</li></ul><strong>Required Competencies Must-Have</strong><ul><li>Strong ownership mindset with high agency and end-to-end accountability</li><li>Demonstrated ability to execute in ambiguous, fast-paced environments</li><li>Experience delivering under time-sensitive conditions while managing trade-offs effectively</li><li>Strong programme/project execution capability (planning, dependency management, prioritisation)</li><li>Clear and concise communication, including escalation and stakeholder alignment</li><li>Experience with vendor sourcing, evaluation, and contract coordination</li><li>Comfortable partnering with engineering and security teams on technical trade-offs</li></ul><strong>Technical Baseline (Supportive, Not Core)</strong> <br>Working familiarity with:<br><ul><li>Basic scripting or automation (e.g., Bash, Python)</li><li>Observability and monitoring tools (e.g., Grafana or equivalent)</li><li>Work tracking systems (e.g., Jira or similar)</li><li>Documentation platforms (e.g., Confluence, Notion, Markdown)</li></ul>Ability to ask structured technical questions, validate acceptance criteria, and identify delivery risks.<br><br> <strong>Preferred Experience</strong><ul><li>Experience operating in regulated or compliance-heavy environments (e.g., SOC 2, DORA, ISO 27001)</li><li>Exposure to infrastructure initiatives (Kubernetes, networking, IAM, cloud or hybrid environments)</li><li>Familiarity with incident management, change management, and operational support models</li></ul><br /><br /><em><em>We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.</em></em>

Technical Operations Lead

With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered. 

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    <p>With positions across agencies, brands, start-ups and tech companies, we work with Creatives delivering new brands, campaigns and integrated experiences. From hiring freelance Creative Teams to your first in-house Copywriter, we’ve got it covered.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5> 
    <ul>
      <li>Motion Graphics & Video Editing</li>
      <li>Branding</li>
      <li>Copywriting</li>
      <li>Art Direction</li>
      <li>Illustration</li>
      <li>Digital Design</li>
      <li>Marketing Design</li>
    </ul>
  </div>
</div>

Creative

We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.

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  <p>As cyber threats continue to evolve in scale and sophistication, organisations face increasing pressure to protect their systems, data and people. Securing the right cyber security talent across GRC, security operations, and cloud and application security is critical. We partner with organisations to identify and deliver security professionals who can safeguard environments, manage risk and build resilient security strategies.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5>
    <ul>
      <li>Cyber Security Analyst (Entry to Senior)</li>
      <li>SOC Analyst (Tier 1–3)</li>
      <li>GRC Analyst / Consultant</li>
      <li>Security Engineer (Cloud, Application, DevSecOps)</li>
      <li>Penetration Tester / Ethical Hacker</li>
      <li>Incident Response and Threat Intelligence Analyst</li>
      <li>Security Architect</li>
      <li>Cyber Security Manager</li>
      <li>Head of Information Security / CISO</li>
      </ul>
  </div>
</div>

Cybersecurity

Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in. 

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    <p>Navigating the complexities of AI, machine learning, and data integrity presents a growing challenge for businesses, especially when it comes to hiring professionals with the right blend of compliance, system integration and advanced analytics expertise. That’s where we come in.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network of data professionals includes experts in:</h5>
    <ul>
      <li>Data Engineering</li>
      <li>Data Science</li>
      <li>​Data Analytics</li>
      <li>​Machine Learning</li>
      <li>AI Research and Development</li>
      <li>​ML Ops</li>
      <li>​Data Governance</li>
      <li>Head of Data</li>
      <li>CDO</li>
    </ul>
  </div>
</div>

Data & AI

Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.

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  <div class="col-12 col-sm-12 col-md-6">
    <p>Our niche is technical experts who specialise in IT and digital projects, across multiple platforms and technology stacks. Come and talk to us about all things Engineering, from entry to CTO-Level.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals across:</h5>
    <ul>
      <li>Front-end</li>
      <li>​Back-end​</li>
      <li>​Full-stack​</li>
      <li>Native Mobile​​</li>
      <li>Cross-platform​​</li>
      <li>Technical Architecture​​</li>
      <li>Solution Architecture​​</li>
       <li>DevOps / SRE / Platform Engineering</li>
      <li>Testing & QA</li>
      <li>Engineering Managers</li>
      <li>Head of Engineering</li>
      <li>CTO</li>
    </ul>
  </div>
</div>

Engineering

We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.

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    <p>We know that the world of Digital Marketing moves at a fast pace. That’s why our teams are on hand to support, and always ahead of the curve.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes professionals in:</h5>
    <ul>
      <li>Multidisciplinary Marketing Management</li>
      <li>Product Marketing</li>
      <li>Growth Marketing</li>
      <li>Performance Marketing</li>
      <li>CRM</li>
      <li>Social Media</li>
      <li>Marketing Ops</li>
      <li>Affiliate Marketing</li>
    </ul>
  </div>
</div>

Marketing & Sales

From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.

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    <p>From recruiting your first Product Owner to hiring your next experienced Product Managers, our recruiters have developed a specialist Product network in the design and tech space. They are trusted experts in sourcing and delivering both permanent and contract professionals in the field.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes:</h5>
    <ul>
      <li>Chief Product Officers (CPO)</li>
      <li>VPs of Product Management​</li>
      <li>Directors of Product Management</li>
      <li>Product Managers​​</li>
      <li>Product Owners</li>
    </ul>
  </div>
</div>

Product

Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent. 

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    <p>Part of our founding offering; since 2009 we have been part of the growth and evolution of the Design market in the UK. With a comprehensive network across all major skills-sets we have consistently helped businesses hire world-class Design talent.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5> Our network includes Designers with skills in:</h5>
    <ul>
      <li>Digital Product (UX/UI) Design</li>
      <li>User Interface (UI) Design</li>
      <li>​Visual Design</li>
      
    </ul>
  </div>
</div>

Product Design

With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency. 

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    <p>With a deep understanding of what is required from Project Managers and Programme Managers in the digital and tech space, we can help you find the talent to deliver better budget controls, communication and reporting as well as ways to introduce new processes, tools and technology to optimise efficiency.</p>
  </div>
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    <h5>Our network includes:</h5>
    <ul>
      <li>Digital & Technical Project Managers</li>
      <li>Programme Managers</li>
      <li>Delivery Managers</li>
      <li>Business Analysts</li>
      <li>Scrum Masters</li>
    </ul>
  </div>
</div>

Projects & Delivery

From helping shape the London UX market in its early days, to running and sponsoring some of the best-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities. 

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    <p>From helping shape the London UX market in its early days, to running and sponsoring some of the most well-known UX networking events in the UK, we're highly regarded for our breadth and depth of expertise in this space and for our ability to match top-tier UX practitioners into brilliant opportunities.</p>
  </div>
  <div class="col-12 col-sm-12 col-md-6">
    <h5>Our network includes practitioners with skills across:</h5>
    <ul>
      <li>User Research</li>
      <li>UX & Interaction Design​</li>
      <li>​Service Design​</li>
      <li>Content Design</li>
    </ul>
  </div>
</div>

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