News & Views

We invest so much time and money into creating great experiences to onboard customers. But we rarely give the same care to the experiences of customers who want to end

There are some pretty awesome UX and service design related events out there, which bring together insightful, learning and good fun with great networking opportunities. There are lots to get

Joe is a product leader and founder of andEnd - the world’s first customer ending business. He recently also led a thought-provoking session on ending customer relationships as part of

Leaders in Change is an established forum for leaders in the digital industry to talk about key areas of change they are driving, with conversations ranging from diversity and product development

Managing a company requires making decisions about the future. Yet decision makers can only choose from available options. If your decisional world is bounded by best practices, case studies, and

I was lucky enough to attend the Digital Agenda Impact awards recently, which celebrate digital products and services that make a positive social impact. We were honoured to recognise the 36 finalists