News & Views

Thinking back to 18-24 months ago, if a client called up with a ‘Product Manager role for Internal Tools’, I’d have sighed slightly. Product roles for internal tools were viewed

We invest so much time and money into creating great experiences to onboard customers. But we rarely give the same care to the experiences of customers who want to end

Joe is a product leader and founder of andEnd - the world’s first customer ending business. He recently also led a thought-provoking session on ending customer relationships as part of

Why use freelancers? Well, usually there is a time pressure or a resource pressure. An agency has won a new piece of business and the income allows them to plan

Leaders in Change is an established forum for leaders in the digital industry to talk about key areas of change they are driving, with conversations ranging from diversity and product development

Managing a company requires making decisions about the future. Yet decision makers can only choose from available options. If your decisional world is bounded by best practices, case studies, and