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UXPA September: UX in Financial Services

Nicole Pieri

This month’s UXPA topic was on UX in Financial Services, featuring talks from Lloyds’ Tiago Marques, Kleinwort Hambros’ Max Rothery, and Capco’s Amir Dotan at City University. To start, a brief introduction addressed the history of banks and how to humanise them, the place for private banks, how they build trust, and challenges faced when designing for investment banks.