Head of Product

  • Contract type:Permanent
  • Salary/Rate:£120,000 per year
  • Duration:Full time
  • Start Date:ASAP
  • Location:United Kingdom
  • Reference:45627

Head of Product

£100-140K + bens + bonus

Remote or London based

Futureheads are excited to partner an exciting venture-backed B2B SaaS start-up, focused on building the greatest customer experience for DTC/B2C brands. They’re taking the old, slow and spammy email-based customer experience and reimagining it for faster support, insightful customer feedback, seamless ordering, and easy brand advocacy through instant messaging.

Since launching last year, the business have scaled quickly and now have 100s of customers globally. This is just the start for the business as they are on course to raise a significant series ‘A’ funding round later this year They have a clear vision and ambitious growth plans to enable the world’s best e-commerce customer experience.

The company is looking for a high calibre Head of Product who can help scale the business and allow the co-Founder to move into a more operational role away from the Product team.

You’ll be responsible for communicating a strong, inspiring vision and translate it into a strategy and exciting outcome-focused roadmap that all stakeholders can buy into. This role has management and leadership responsibilities and reports to the CEO.

Key responsibilities include:

  • Lead on everything to do with the product. Shaping and continuously developing the product strategy based on business objectives, overseeing its execution into differentiated product features.
  • Communicate the strategy across the organisation (engineering, sales, marketing, and support) making sure everyone is aligned and in support.
  • Deeply understand customers, strengths and market so we can enable a world-class e-commerce customer experience. Establish yourself as an expert within the e-commerce ecosystem.
  • Create impactful, organised experiments to enable faster product discovery and validation, whilst reporting outcomes and next steps regularly.
  • Inspire, lead and manage the current product team to make sure quarterly goals are achieved by defining measurable ORKs that are ambitious and help drive the team further than they thought possible.
  • Grow the product team, hire the best candidates in the market and mentor them to become even better.


  • Experience in leading a product team in high growth, scale-up environment.
  • Experience working collaboratively with engineering, design and product teams.
  • Experience hiring, managing, and developing within a product team.
  • Excellent communication and presentation skills with senior management and product teams.
  • Excellent strategic thinking and problem solving, with the ability to lead complex strategic initiatives.


This position can be fully remote, or a hybrid home/office position. Their office is based in East London (E1).


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Here at Futureheads we want to create an environment where true diversity is second nature. Futurehead or not, we encourage an open dialogue and we want you to feel able to share your needs to be comfortable and happy. Whatever your background and regardless of race, creed, colour, national origin, gender, sexual orientation, age, marital status, or disability status our commitment to you is that you should always feel safe and secure when you’re working with us.

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