1st Line Support Engineer
- Contract type:Permanent
- Start Date:ASAP
- Location:New Malden, GB
Futureheads is currently partnered with a well-established travel booking company based in New Malden, who are looking for a 1st Line Support Engineer to join their services team.
You will be responsible for providing the first level of support for all telephone, email and walk in requests. You will support the business with the full range of hardware and software utilised.
This includes receiving, prioritising, documenting, and actively resolving the internal teams help requests.
You should be skilled with:
- Ideally 1+ years commercial experience
- Excellent customer service skills
- Strong trouble shooting techniques and analytical thinking
- Experience working within an ITIL framework
- Experience in supporting Citrix / Xen Desktop
- Experience in using Manage Engine Service Desk tool or equivalent
- Extensive application support experience especially MS Office
- Knowledge of MS Windows 10 and Active Directory
- Experience in Office 365 & Microsoft Exchange 2013
- Experience in Telephone system administration beneficial