Futureheads

Service Design Jobs

Service design means different things to different businesses. We get this. Have you got a broad Service Design skillset or specialise in strategic or organisational design? Do you revel in the discovery, or the implementation? Come and say hello.

Our client base spans niche agencies, global consultancies and a wide range service-side businesses.

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Frequently asked questions

What is a Service Designer?

A service designer connects the business and service with the user, focusing on delivering a consistent and positive experience for users across every interaction and channel, as well as on the mechanisms behind the scenes that enable these experiences to be delivered consistently and effectively.

How can you get started as a Service Designer?

The Service Design programme at the University of Arts London is highly regarded, and there are lots of courses with providers like General Assembly that can help you learn transferable skills.

Communities and events such as the Service Design Network and the Service Design Fringe Festival can help you grow a network. One of the most important things you’ll need to do is to build up a portfolio. We’d recommend undertaking personal projects, or internships if you can, to build out your experience.

Do I need a qualification to be a Service Designer?

Service Designers come from a wide range of backgrounds, from psychology and research through product and industrial design. While there are specific courses available, there are a range of university degree subjects and other courses that can be useful, such as HCI, cognitive science or user centred design, too. 

What are employers looking for on a Service Designer's CV?

Service Designers need to show that they have a versatile skill set that allows them to conduct robust business and user research. You should demonstrate your creativity, that you are able to apply a range of research and UX processes, and that you have the analytical mindset to align these insights with commercial goals.

Service design requires a deep understanding of business and organisational systems, and you’ll need to work with all areas of a business, so exceptional communication and collaboration skills are essential.

What is the typical permanent salary of a Service Designer?

Associate Consultant | £35,000 - £40,000

Consultant | £40,000 - £50,000

Senior Consultant |  £50,000 - £70,000

Lead Consultant | £70,000 - £80,000

Head of | £80,000 - £140,000

What is the typical contract day rate for a Service Designer?

Associate Consultant |  £300 - £400

Consultant | £400 - £450

Senior Consultant |  £450 - £500

Lead Consultant | £550 - £650

Head of |  £650 - £1200