Futureheads

Service Design Jobs

Service design means different things to different businesses. We get this. Have you got a broad Service Design skillset or specialise in strategic or organisational design? Do you revel in the discovery, or the implementation? Come and say hello.

Our client base spans niche agencies, global consultancies and a wide range service-side businesses.

Latest service design jobs

Service and UX Designer

Legal Disruptor

£40,000–£55,000

I am working with a legal disruptor who are shaking up centuries’ old services and processes, making them the most digitally focused and user centric legal organisation in the country. They are seeking a smart candidate who will be able to blend Service Design, UX Design and a little bit of...

Lead Service Designer

Healthcare IoT space/Innovation Lab

£80,000–£100,000

I am working with an innovation lab who are about to embark on a revolutionary 10 year engagement in which they will be working closely with an existing healthcare organisation to co-create the hospital of the future. This is not a concept piece – it’s a ‘we’re designing and...

Principal Experience Architect

Strategic Design Partner

£90,000

If you’re a Lead (a proper lead) UX designer – whether you’re contract or perm right now – you should read on! This is what the perfect, pinnacle of your career UX perm job looks like… Read to the end and let me know if I’m exaggerating ��  ...

Freelance Service Designer

Innovation Consultancy - FS Client

£500–£550/day (Temp)

I am working with one of the best and brightest innovation consultancies who are looking for a freelance Service Designer to take the lead on a project with an FS client based in Cardiff. You will be expected to be on site, and to help with the location travel and accommodation will be covered...

Posted

Service design

Principal Service Designer

Digital Consultancy

£90,000–£115,000

Principal Service Designer - Digital Consultancy - London/Paris - £90k-115k plus bonus   We have recently partnered with a digital consultancy that are split between London and Paris. The founders are cut from the Mckinsey cloth so have a not so little black book of contacts coupled...

Posted

Service design

Service Design Director

Social Impact Company

€80,000–€90,000

Futureheads are proud to be working with a Helsinki-based social impact company that are hiring for a Service Design Director to lead a multidisciplinary team of service designers, researchers and product designers as well as having a core role within central business and project strategy.  ...

Posted

Service design

Freelance Service Designer

Innovation Consultancy

£500–£550/day (6 months)

I am currently working with a globally renowned innovation consultancy who need a smart Service Designer to take the lead on a project improving colleague experience within a key Financial Services client.  You'll firstly come in and understand where the existing 4 person team are against...

Posted

Service design

Principal Service Designer

Digital Consultancy

£75,000–£90,000

I am working with a global design consultancy who work on innovation, design and optimisation for their clients, and are seeking a Principal Service Designer to help them deliver on products, services and experiences.   Their clients range from tech giants and high street banks,...

Posted

Service design

Lead Service Designer

Consultancy - Social Impact

£70,000–£90,000

This is an opportunity for a Lead Service Designer to work for an award-winning organisation across multiple complex, large and exciting projects. They are in a period of growth, and looking to make multiple hires as they carefully grow while maintaining a culture which has seen them voted as...

Posted

Service design

Senior Service Designer

Design Consultancy

£55,000–£65,000

I am working with a global design consultancy who work on innovation, design and optimisation for their clients, and are seeking a Senior Service Designer to help them deliver on products, services and experiences. Their clients range from tech giants and high street banks, to public services,...

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Frequently asked questions

What is a Service Designer?

A service designer connects the business and service with the user, focusing on delivering a consistent and positive experience for users across every interaction and channel, as well as on the mechanisms behind the scenes that enable these experiences to be delivered consistently and effectively.

How can you get started as a Service Designer?

The Service Design programme at the University of Arts London is highly regarded, and there are lots of courses with providers like General Assembly that can help you learn transferable skills.

Communities and events such as the Service Design Network and the Service Design Fringe Festival can help you grow a network. One of the most important things you’ll need to do is to build up a portfolio. We’d recommend undertaking personal projects, or internships if you can, to build out your experience.

Do I need a qualification to be a Service Designer?

Service Designers come from a wide range of backgrounds, from psychology and research through product and industrial design. While there are specific courses available, there are a range of university degree subjects and other courses that can be useful, such as HCI, cognitive science or user centred design, too. 

What are employers looking for on a Service Designer's CV?

Service Designers need to show that they have a versatile skill set that allows them to conduct robust business and user research. You should demonstrate your creativity, that you are able to apply a range of research and UX processes, and that you have the analytical mindset to align these insights with commercial goals.

Service design requires a deep understanding of business and organisational systems, and you’ll need to work with all areas of a business, so exceptional communication and collaboration skills are essential.

What is the typical permanent salary of a Service Designer?

Associate Consultant | £35,000 - £40,000

Consultant | £40,000 - £50,000

Senior Consultant |  £50,000 - £70,000

Lead Consultant | £70,000 - £80,000

Head of | £80,000 - £140,000

What is the typical contract day rate for a Service Designer?

Associate Consultant |  £300 - £400

Consultant | £400 - £450

Senior Consultant |  £450 - £500

Lead Consultant | £550 - £650

Head of |  £650 - £1200