Futureheads

Service Design Jobs

Service design means different things to different businesses. We get this. Have you got a broad Service Design skillset or specialise in strategic or organisational design? Do you revel in the discovery, or the implementation? Come and say hello.

Our client base spans niche agencies, global consultancies and a wide range service-side businesses.

Latest service design jobs

Senior Service Designer

Strategic Brand Consultancy

£60,000–£80,000

I am working with a strategic brand consultancy who are looking for a Senior Service Designer to join their team as they continue to provide a fantastic service to their historic and new clients building the customer experiences of tomorrow. The consultancy partner with clients who are looking to...

Senior and Lead Service Designers

Social Impact Company

€48,000–€60,000

Futureheads are proud to be working with an inspirational and life changing social impact company. The organisation work on services in the developing world, addressing healthcare challenges in these societies using service design thinking. They are looking for a Senior and Lead Service Designer to...

Service Designer

Youth Charity - Social Impact

£40,000 - pro rata

I’m working with a youth charity and globally renowned institution who truly make a positive impact in society and change young peoples lives. Having been introduced to Service Design thinking and principles, the charity are now looking to build their in-house function and hire a Service...

Service Designer

Global Energy - Procurement Tool

£425–£450/day (3 months )

I am working with a leading energy giant who are creating a number of tools and products for both internal and external uses. Over the past 2 years they have partnered with a well-known consultancy but after upskilling internally they have set-up their own innovation department. Their focus has been...

Freelance Service Designer

Urban Innovation Centre

£350–£400/day (3 months)

I am working with an urban innovation centre who are looking for a freelance midweight Service Designer to join their team on an exciting project. The client are currently developing a prototype of a digital service that will be used by local authorities and small to medium sized property...

Principle Service Designer

Global Consultancy

£90,000–£110,000

An exciting opportunity for a Lead/Senior Service Designer who is interested in working in a hands-on strategic level role. This position will be an interesting blend of innovation and iteration across a large range of products and projects. The role will involve travel, the ability...

Experience Strategist

Digital Agency

£75,000–£95,000

We’re working with a well established digital agency who count some of the biggest names in technology and retail among their client base. They work on a wide range of B2B and B2B projects that span native mobile, web and increasingly, in-store interactive experiences. With an established...

Senior Strategic Designer

Innovation Consultancy

£55,000–£65,000

I’m working with an innovation consultancy who are looking for smart Senior Strategic Designers to join their growing team. The consultancy concept, create and incubate innovative new ventures for large corporate organisations, helping them disrupt in their own field and move in to other...

Service Designer

Energy Brand

Up to £500/day (6 months)

I am working with a global energy brand who have just set-up a new digital hub to support all their digital focus. They have been working with a leading consultancy to date to help with the innovation of services and processes that have been in need of revising or rebuilding. Over the past 18 months...

Principal Service Designer

Social Impact

£100,000–£120,000

Working with an organisation tasked with delivery full digital transformations for social impact products, we are looking for a principal service designer, who is comfortable in taking on management of both projects and people! This organisation are award-winning, have enjoyed year-on-year growth of...

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Latest news and views

We came, we walked, we walked some more

Last week, 26 of us laced up our trainers, put on our t-shirts, and headed down to Wimbledon to walk over 400km together for Macmillan Cancer Support, with each of us doing either a 10km or 20km walk. It was a great chance to enjoy some of the great outdoors, and spur each other on - but most importantly, we're so proud to have raised £1,361 for Macmillan.

Futureheads celebrates our fourth year on LSE 1000 companies to inspire Britain report

We're absolutely delighted to find out that we are listed on the London Stock Exchange’s 1000 companies to Inspire Britain for 2018. Making this list even once is something we're so proud of, but this is our fourth consecutive time on this list! Last year we used the term hat trick, and a swift google search has taught me that our fourth appearance on this list can be referred to as a 'haul'.

@FutureheadsJobs

19 May
Product Managers who are native mobile superstars, get in touch! Super interesting role working on greenfield iOS a… twitter.com/i/web/status/9…

Frequently asked questions

What is a Service Designer?

A service designer connects the business and service with the user, focusing on delivering a consistent and positive experience for users across every interaction and channel, as well as on the mechanisms behind the scenes that enable these experiences to be delivered consistently and effectively.

How can you get started as a Service Designer?

The Service Design programme at the University of Arts London is highly regarded, and there are lots of courses with providers like General Assembly that can help you learn transferable skills.

Communities and events such as the Service Design Network and the Service Design Fringe Festival can help you grow a network. One of the most important things you’ll need to do is to build up a portfolio. We’d recommend undertaking personal projects, or internships if you can, to build out your experience.

Do I need a qualification to be a Service Designer?

Service Designers come from a wide range of backgrounds, from psychology and research through product and industrial design. While there are specific courses available, there are a range of university degree subjects and other courses that can be useful, such as HCI, cognitive science or user centred design, too. 

What are employers looking for on a Service Designer's CV?

Service Designers need to show that they have a versatile skill set that allows them to conduct robust business and user research. You should demonstrate your creativity, that you are able to apply a range of research and UX processes, and that you have the analytical mindset to align these insights with commercial goals.

Service design requires a deep understanding of business and organisational systems, and you’ll need to work with all areas of a business, so exceptional communication and collaboration skills are essential.

What is the typical permanent salary of a Service Designer?

Associate Consultant | £35,000 - £40,000

Consultant | £40,000 - £50,000

Senior Consultant |  £50,000 - £70,000

Lead Consultant | £70,000 - £80,000

Head of | £80,000 - £140,000

What is the typical contract day rate for a Service Designer?

Associate Consultant |  £300 - £400

Consultant | £400 - £450

Senior Consultant |  £450 - £500

Lead Consultant | £550 - £650

Head of |  £650 - £1200