We invest so much time and money into creating great experiences to onboard customers. But we rarely give the same care to the experiences of customers who want to end their relationship.

Why use freelancers? Well, usually there is a time pressure or a resource pressure. An agency has won a new piece of business and the income allows them to plan for the future. But they don’t want the headache of managing the extra headcount, especially when delivering a short-term project. Hiring contractors will help ease the pressure and enable them to deliver.