UX & Service Design

With over 50 years’ combined experience in the team, we’re experts in all things UX and Service Design. 

Today, our network includes UX consultants, UX designers, interaction designers, information architects, user researchers, service designers, strategic designers and design researchers. 

Futureheads have been a great partner in helping us build our incredible UX team. They have strong networks with the best candidates in the industry; and the rigour to work on roles exclusively, ensuring they place the right person into our agency.

Katherine Wilkin
HR Manager

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As an ex-agency recruiter myself, I have a high expectation of service provided by my third party suppliers. Futureheads have always provided an impeccable service - I have been impressed with the pride that they take in sourcing the best candidates on the market and ensuring a consultative approach is always adopted. It’s hard to find agencies that get this balance right. I recommend their services wholeheartedly.

Sarah Sparks
Talent & Resourcing Manager

Latest news and views

IR35 - Inside or Outside?

A hot topic amongst most contractors right now and a question we get asked a lot particularly by new contractors is “Am I Inside or Outside IR35?” With recent legislation changes in the public sector and the likelihood of HMRC eventually rolling these out to the private sector high, the issue of determining IR35 status has really come to the forefront of contractor conversations.  

Driverless Cars, Jobs to be Done and Customer Journeys - Day 1 at UX London

Last month I was lucky enough to attend the first day of UX London with fellow members of Futureheads’ UX and Service Design team. We teamed up with Jeff Gothelf and Josh Seiden and were handing out copies of their newest book - Sense and Respond. They emphasise the importance of listening to customers and being open to continuous change and improvement and how this is linked to success.